By submitting a pair of shoes (the “Item(s)”) to "Graded Shoes Company"/Graded Shoes, LLC (the “Company”), you (the “Customer”) acknowledge that you have read, understood, and agree to the following terms and conditions (the “Agreement”). This Agreement governs the grading, authentication, and encapsulation of the Item(s) and serves as a binding contract between the Customer and Graded Shoes, LLC. 

Grading and Authentication Process

The Company will use its best efforts to grade and authenticate the Item(s) within the timeframe specified during the submission process, but the Company does not guarantee that the grading will be completed within any specific period. Timeframes are estimates only and are subject to change. Grading and authentication are subjective processes that rely on expert judgment and may differ based on current market conditions, trends, or new discoveries. The Company makes no warranty regarding the grade or value assigned to the Item(s). If the Item(s) fail to meet the Company’s grading standards for any reason, the Company reserves the right to reject them for encapsulation, without refund of any fees paid. 

Condition of Submitted Items 

The Company will not grade or encapsulate shoes that show signs of significant alteration, heavy wear, cleaning, or damage, including but not limited to discoloration, surface damage, deformities, or repairs. The Company reserves the right to reject any Item(s) that do not meet the Company’s quality standards. By submitting the Item(s), the Customer represents and warrants that they have provided accurate and truthful information regarding the condition and authenticity of the Item(s). The Company is not responsible for any inaccuracies or misrepresentations made by the Customer. 

No Guarantee on Final Grade

The Company makes no representation or warranty regarding the final grade of the Item(s) and will not be liable for any dissatisfaction with the grade assigned. The grading process is based on professional judgment, and the assigned grade may differ between evaluators. The Company’s grading process is final, and no refunds will be issued based on the grade assigned to any Item(s). 

Liability and Handling of Items 

The Company will exercise reasonable care in handling, grading, and encapsulating the Item(s), but shall not be liable for any loss, damage, or deterioration to the Item(s) while in the Company’s possession, except as otherwise provided under these Terms. If an Item is lost or damaged while in the Company’s possession, the Company will compensate the Customer based on the fair market value of the 

Item(s), as determined by the Company, up to the declared value provided by the Customer at the time of submission. The Company’s liability shall not exceed the Declared Value of the Item(s), and shall not exceed $50,000.00 USD. The Company is not responsible for any Item(s) that are damaged due to improper packaging or shipping by the Customer or any third-party shipping service. 

Customer’s Warranty 

The Customer warrants that all information provided in the submission form is true, complete, and accurate. The Customer further warrants that the Item(s) have not been altered, doctored, or modified in any way that would impact the grading process. The Customer agrees to promptly correct any errors or discrepancies in the information provided to the Company. 

Payment and Fees 

The Customer agrees to pay all applicable fees for the grading and encapsulation services, as outlined on the Company’s Submission Agreement. Fees are non-refundable once the Company takes possession of Item(s). The Customer acknowledges and agrees that the Company may adjust fees if the declared value of the Item(s) is deemed incorrect or understated. 

Indemnification and Limitation of Liability 

The Customer agrees to indemnify, defend, and hold harmless Graded Shoes, LLC, its affiliates, officers, directors, employees, agents, and contractors from any and all claims, losses, damages, liabilities, or expenses arising out of or in connection with the grading, encapsulation, or authentication of the Item(s). Under no circumstances shall the Company be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, arising from the grading, encapsulation, or handling of the Item(s). 

No Warranty 

Except for the express guarantees outlined in these Terms, the Company makes no warranties, either express or implied, regarding the condition, authenticity, grade, or market value of the Item(s). The Company disclaims all implied warranties, including warranties of merchantability. 

Changes to Terms 

The Company reserves the right to modify, update, or change these Terms and Conditions at any time. Customer may or may not be notified of any material changes via the Company’s website or through direct communication. Customer Inspection and Claims The Customer agrees to inspect the Item(s) immediately upon receipt of the encapsulated Item(s). Any claims for damage, discrepancies, or errors must be reported to the Company within five (5) business days of receipt. Failure to do so may result in the forfeiture of the right to claim any errors or damages. 

Third-Party Submissions

If the Customer is submitting Item(s) on behalf of a third party, the Customer represents and warrants that the third party has agreed to these Terms and Conditions. The Customer agrees to provide the signed duplicate copy of the Agreement if requested by the Company. Governing Law This Agreement shall be governed by and construed in accordance with the laws of the state of Minnesota, without regard to its conflicts of law principles. Any disputes arising from or related to this Agreement shall be resolved in the courts located within the state of Minnesota.